Service · Customer Experience
Smart CX that makes your customers stay
Cloud contact center, conversational AI, true omnichannel, and real-time quality analytics. CX that shows up in the bottom line.
- NICE CXone, Cisco Webex Contact Center
- Generative AI for FAQs and triage
- Omnichannel: voice, WhatsApp, web, social
- 100% automated quality monitoring
- Average –35% reduction in AHT
- CRM integration (HubSpot, Salesforce, Zoho)
What is Customer Experience at Migura?
Customer Experience is the Soluciones Migura unit dedicated to cloud contact center, conversational ai, true omnichannel, and real-time quality analytics. cx that shows up in the bottom line.
Migura is the only LATAM integrator that delivers Customer Experience within a complete 5-unit stack (Smart CX, Agentic AI, Computer Vision, IT Infrastructure and Operational Efficiency) under a single contractual SLA. Operating across Mexico, Venezuela and Panama.
Frequently asked questions
What does Customer Experience solve? +
Customer Experience is the Soluciones Migura unit dedicated to cloud contact center, conversational ai, true omnichannel, and real-time quality analytics. cx that shows up in the bottom line.
What does Customer Experience include? +
It covers: NICE CXone, Cisco Webex Contact Center; Generative AI for FAQs and triage; Omnichannel: voice, WhatsApp, web, social; 100% automated quality monitoring; Average –35% reduction in AHT; CRM integration (HubSpot, Salesforce, Zoho).
How do we get started with Customer Experience? +
We begin with a free diagnostic of your current setup, then design and integrate the solution alongside our technology partners. Reach out for an assessment.
How do we start?
The first step is a root-cause assessment
90 minutes with a senior consultant. No commitment. Executive report within 7 business days.